Hotel Skyview already had direct bookings flowing through their website — but there was no real relationship between guest and hotel beyond that transaction. No channel existed to upsell, re-engage, or bring guests back with future offers once the booking was made.
We built a WhatsApp and Instagram chat funnel that let guests book directly in-chat, unlocking extra offers and discounts along the way. This became the primary channel for engaging international travelers, particularly from Australia and Hong Kong, turning a one-time booking into an ongoing conversation.
100+ direct conversions with a 60% conversion rate — guests booking, engaging, and returning through a channel that didn't exist before.